The following are some questions that we are
frequently asked.
Q. How come my car never looks as clean when I wash at home with my
pressure washer?
A. Chemistry. When you use hot water that has been softened along
with top-of-the line soap and professional equipment, you simply get a better
spot-free wash. To ensure you get the best wash we also monitor our
soap quality on a daily basis and adjust the soap to match your cleaning needs;
i.e. we adjust for salt, sun, mud, sand, etc.
Q. Do you use reclaimed or
recycled
water?
A. No. We always use fresh, hot, softened
water.
Q. Can I wash my trailer at your facilities?
A. No. Due to the fact that washing in the bays of either our Scurfield or Goulet locations require backing out of the bay
we have experienced damage to our buildings and trailers when they have been
brought in. Trailers in our buildings also inconvenience our other customers. We therefore do not allow trailers in either of our buildings. We would recommend
bringing a trailer to one of the older multi-door facilities around town as those washes will allow you to pull your vehicle and trailer through the bay.
Q. Do you adjust your timers depending on traffic flow and time of year?
A. No, we do not. Like any business we review our prices occasionally as
our input costs such as wages, taxes, utilities, and supplies increase, but we limit our changes to no more than once
per year if at all.
Q. How can I avoid frozen doors in the winter?
A. We offer high-powered air hoses at the rear of each bay. They
do an excellent job of blowing moisture out of locks and door handles.
They can also be used to blow out moisture along door gaskets and sills.
The air hoses are operated through the coin box in the same manner as the wash
wand and vacuum.
Q. Why do the wands spray without pulling the trigger?
A. This feature is called a weeping wand. When a wash cycle is active the
wand puts out a low-pressure spray that allows our customers greater ease in washing certain areas of their car such
as door sills and engines, or furnace filters from their home. Pulling the
trigger will give you the high pressure that you need for general vehicle
washing.
Q. Can I vacuum my vehicle at your car wash?
A. Yes. Each bay inside has a wall-mounted vacuum that is operated
on the same dial as the wand. Turn the dial to "vac," which is
found at the 3 o'clock position on the dial. Our St. Boniface location has
an outside vacuum located at the front of the building near the exit. At our Whyte Ridge location
our outside vacuum is located the west side of our building. Our outside vacuums
offer 50%
more time for the same price and can accommodate larger vehicles.
Q. Are
your vacuums wet/ dry?
A. Yes, liquids can be sucked up by our vacuums.
Q. What coins do you accept?
A.
Our coin boxes accept loonies and twonies, with twonies giving you a
double cycle.
Q. Can I get change on
site?
A. Yes, both our locations have a change machine located near the
entrance to take 5s, 10s, and 20s, quarters and $2 coins. The
machine dispense loonies and toonies, and the smaller, secondary, change machine
at Scurfield dispenses only loonies.
Q.
How much clearance does your facility have?
A. 3.0m, or
approximately 10 feet at Whyte Ridge, 2.9m at our St. Boniface location.
Q. What happens if I insert extra coins during my wash cycle?
A. Inserting extra coins at any time during your wash cycle will give
you full credit for additional cycles. This can be helpful during
situations when you want longer time from the wash, such as when cleaning larger
vehicles.
Q. When you say you are
open until midnight, does this mean I have to be out by
midnight?
A. No. The last car we let into our facility is
at midnight. Cars in the wash after this point have until
approximately 12:45am to finish their wash.
Q. Why
don't you have engine or tire cleaner?
A. Demand for these
services has been very low. Customers wishing to wash their engine
are invited to use a store purchased engine foam in our facility (Mastercraft has an excellent product). Also, by not having the
extra equipment required for these products we can keep our focus on
maintaining the services our customers want.
Q. How come the foamy brush didn't work when I
put my money in?
A. It is quite likely that the selector
switch is set to "soap" instead of "foamy brush". This seems to be a
common mistake for many of our first-time
customers.
Q. If there is a line-up, how long can
I expect to wait?
A. At Whyte Ridge, typically two minutes per car. A
line-up that goes right to Scurfield is approximately 10 cars and
therefore about a 20 minute wait. Line-ups are becoming more
frequent as we become more popular, but there are many times
throughout the week where they are not an
issue. At Goulet the wait averages approximately three minutes
per car.
Back to top
